Frequently Asked Questions
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Products
What are Gevondi incense sticks made from?
Our incense sticks are handcrafted using natural plant-based ingredients including woods, herbs, spices and natural resins.
Each blend is carefully curated to create a unique aromatic experience.
How long do Gevondi incense sticks burn?
Burn time varies by collection:
- Signature Collection: approximately 45 minutes per stick
- Premium Collection: approximately 45 minutes per stick
- Discovery Collection: approximately 30 minutes per stick
Burn time may vary depending on airflow and environmental conditions.
How many incense sticks are included?
Our collections vary depending on the product:
- Signature Collection: 25 incense sticks
- Premium Collection: 20 incense sticks
- Discovery Collection: 40 incense sticks across 8 different scents
The exact quantity is always displayed on the product page.
Where are your incense sticks made?
Our incense sticks are handcrafted in Turkey using traditional methods and carefully selected natural ingredients.
Do your incense sticks contain synthetic fragrances?
No.
Our incense sticks are made using natural woods, herbs, spices and resins.
We do not use synthetic fragrance oils in our incense blends.
Usage
How do I use the incense sticks?
- Light the tip of the incense stick.
- Allow it to burn for a few seconds.
- Gently blow out the flame.
- Place the stick in a suitable incense holder.
- Enjoy the aroma as it slowly fills your space.
Can I leave burning incense unattended?
No.
Never leave burning incense unattended and always keep it away from children, pets and flammable materials.
Orders & Shipping
Which countries do you ship to?
We currently ship to:
- Netherlands
- Belgium
- Germany
Additional European destinations may be added in the future.
How long does delivery take?
- Netherlands: 1–3 business days
- Belgium: 2–4 business days
- Germany: 2–5 business days
Will I receive tracking information?
Yes.
Once your order has been shipped, you will receive tracking information via email.
Returns & Refunds
Can I return my order?
Yes.
Unopened products may be returned within 30 days of delivery, subject to our Returns & Refunds Policy.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your package and include photos of the product and packaging.
We will review the issue and arrange a replacement or refund where appropriate.
About Gevondi
What does Gevondi mean?
Gevondi was created from a belief that scent deserves a more meaningful place in modern life.
In a world dominated by screens and visual stimulation, we invite people to reconnect with one of our most ancient senses: smell.
Why does Gevondi focus on rituals?
We believe small daily rituals help us slow down, become present and reconnect with ourselves.
Incense is not just a fragrance—it is an invitation to create a moment of calm.
What makes Gevondi different?
✓ Handcrafted incense
✓ Natural ingredients
✓ Traditional craftsmanship
✓ Thoughtful scent experiences
✓ Slow living and mindful rituals